About Us
How We Improve HCAHPS Scores
Publicly available HCAHPS scores can determine whether patients choose your hospital next time they need medical treatment.
Our housekeeping services at health care facilities go beyond the daily cleaning tasks in order to increase patient satisfaction. Vanguard Resources employs some of the following strategies to regularly increase HCAHPS scores for our health care facility clients:
- Scripting for all housekeepers, ensuring friendly, consistent communication, and other employee training
- ESL classes for employees at no cost to them for improved communication with patients
- Internal satisfaction surveys
- Hospitality cards that detail who cleaned the room and where to call if they need anything
- Proper equipment size and utilization to enhance productivity (we will provide any need equipment)
- Improved utilization of bed tracking software/system for improved bed turnover
- Added value second shift turn down service for enhanced communication
- Computerized Cycle Cleaning Program
- "Roving Team" to support project work and floor care projects
- Quality assurance program
- Regularly scheduled formal and informal rounds
- Unitizing
Health Care Facilities Management
Improve your hospital’s patient care, cleanliness and operational efficiency with our integrated facility management services:
Plant Operations & Maintenance
Optimize hospital service quality with management solutions that implement efficient operating policies, inspections and skills training. Our team helps boost client HCAHPS scores and service performance and meets health compliance standards with trained, healthcare facility managers. We help you cut costs by providing maintenance software assistance, inventory tracking and budget planning.
Housekeeping & Linen Management
Increase patient comfort and HCAHPS scores by outsourcing housekeeping and linen management services to us. We make sure your facility exemplifies consistently clean rooms and bedding with our QA-driven daily linen management, comprehensive floor cleaning and task list training.
Regulatory Compliance
Meet TJC, DNV and OSHA compliance standards with our site-based safety experts (CHFM, CHSP, HEM, CHEP) and ISO 9001-lead auditors.
Food & Dietetic Services
Enhance dining experience and food quality with a customized food and nutrition program. We design delicious menus items to staff preferences, and our Dietitian Direct service offers a licensed dietician to build healthy entrees. You can lower food service costs and improve patient and employee satisfaction with our food and nutritional services.
Security
Secure the welfare of patients, staff and property with a comprehensive security management plan. We provide diligent patrol, security risk assessments and prevention, activity reporting, and surveillance. Keep your hospital protected with our responsive security services.
Clinical Engineering Maintenance
Maintain operative medical technology and the wellbeing of patients by employing a specialized clinical engineering maintenance. We inspect, test and monitor your life-saving clinical equipment and proactively ensure it complies with safety standards. Extend facility equipment life and reduce your costs with our clinical engineering services.
Business & Industrial Facilities
Improve your facility’s operational efficiency and production with our integrated facility management services:
Plant Operations & Maintenance
Keep facility operations running smoothly and efficiently with professional operations management services. We provide a comprehensive plan that cuts costs and supports multiple faculties including operating procedures, project management, equipment maintenance, computer support and budget planning. Our personnel works harmoniously with your team, and our management services meet regulatory and safety compliance.
Janitorial Services
Equip your company with a dependable janitorial team to keep your facility clean, safe and operational. Our janitorial services offer extensive custodial care that provides a consistently operational and well-kept environment that meet health and safety compliance standards.
Food, Vending & Catering Services
Enhance your workplace’s dining experience with a customized menu and nutritional services. We design delicious menus items catered to staff preferences, provide convenient vending options and offer catering services to support facility events. You can lower food service costs and improve patron satisfaction with our food services.
Groundskeeping
Maintain your facility’s grounds and appearance with a professional groundskeeping program. Our services include lawn care, gardening, outdoor space management, general maintenance, and waste and litter removal. Reveal a distinguished facility with our reliable groundskeeping services.
Security
Secure company property and the welfare of employees with a comprehensive security management plan. We provide diligent patrol, security risk assessments and prevention, activity reporting and surveillance. Keep your facility protected with our responsive security services.
Project Management
Our project management team will help your business coordinate, budget, plan and supervise your construction projects from the startup phase to final completion.
Regulatory Compliance
Meet TJC, DNV and OSHA compliance standards with our site-based safety experts (CHFM, CHSP, HEM, CHEP) and ISO 9001-lead auditors.
College & University Facilities Management
Improve your college or university’s services, cleanliness and safety with our specialized university facility management services:
Plant Operations & Maintenance
Offer a superior educational setting with facility management solutions that maintain efficient custodial policies, functioning equipment and campus grounds maintenance. Our management services provide a dependable learning and work environment resulting in satisfied students and faculty. We help you cut costs by providing resource management, inventory tracking and budget planning.
Janitorial Services
Equip your school with a dependable janitorial team to keep your campus clean, well kept and operational. Our janitorial plan offers extensive custodial care services that provide a consistently clean and comfortable learning environment resulting in satisfied students and faculty.
Food, Vending & Catering Services
Enhance your campus dining experience with a customized menu and vending services. We design delicious menus items catered to students and faculty and offer catering services to support events and functions. You can lower food service costs and improve patron satisfaction with our food services.
Groundskeeping
Maintain your campus grounds and appearance with a professional groundskeeping program. Our services include lawn care, gardening, outdoor space management, general maintenance, and waste and litter removal. Impress your college community and visitors with our reliable groundskeeping services.
Security
Secure the welfare of students and faculty with a comprehensive security management plan. We provide diligent patrol, security risk assessments and prevention, activity and crime reporting, surveillance, and even fire prevention. Keep your campus protected with our responsive security services.
Senior Care Facilities
Improve senior living, healthcare and operational efficiency with our specialized center management services:
Plant Operations & Maintenance
Enhance senior center care with management solutions that implement efficient operating policies, inspections and sensitive skills training. Our systems are specifically appropriated for the care at senior care facilities and meet health compliance standards with trained, passionate facility managers. We provide assistance with maintenance software, inventory, skills training and budget planning to help you cut costs.
Housekeeping & Linen Management
Increase resident comfort and HCAHPS scores by outsourcing housekeeping and linen management services to us. We make sure your center exemplifies consistently clean quarters and bedding with our QA-driven daily linen management, comprehensive floor cleaning, and supply and task list training.
Regulatory Compliance
Meet TJC, DNV and OSHA compliance standards with our site-based safety experts (CHFM, CHSP, HEM, CHEP) and ISO 9001-lead auditors.
Food & Dietetic Services
Enhance your facility’s dining experience with a customized food and nutrition program. We design delicious menus items to resident preferences, and our Dietitian Direct service offers a licensed dietician to build healthy entrees for special health needs. You can lower food service costs and improve patient satisfaction with our specialized food services.
Security
Secure the welfare of residents, staff and property with a comprehensive security management plan. We provide compassionate security officers, risk assessments and prevention, activity reporting, and surveillance. Keep your center protected with our responsive security services.
Clinical Engineering Maintenance
Maintain operative medical technology and the wellbeing of residents by employing a specialized clinical engineering maintenance. We inspect, test and monitor your life-saving clinical equipment and proactively ensure it complies with safety standards. Extend facility equipment life and reduce your costs with our clinical engineering services.
