Managing Change To Ensure Best Outcomes

March 15, 2012


In health care, as in any industry, change is inevitable. Shifts in policy, new programs, infectious diseases and government mandates necessitate annual changes in day-to-day hospital processes; meanwhile fluctuating budgets and regulations drive shifts in staff and leadership. The way in which employees in health care organizations react to change depends directly upon the way in which the organization’s leaders introduce and implement change. Leaders must have the ability to correctly and clearly communicate ongoing reasons for change, including alternative adjustment options and new standard implementation.

The following strategies will direct health care facility managers to optimize opportunities of change to garner the best results for their individual facilities:

  • Plan for change ahead of time. Factors like the economy, industry changes, new technology and continuing cost-efficiency methods should be anticipated and planned for in advance.
  • Maintain a sense of urgency. Do not become comfortable or complacent.
  • Establish a guiding coalition for change that includes C-level executives.
  • Meet with facility department leaders to discuss and solidify the ultimate end vision and strategy.
  • Maintain ongoing communication between various levels within your facility organization.
  • Empower employees to take individual ownership of facility changes through tangible awards or incentives.
  • Understand that successful changes take years to become standardized behavior. Focus your plan and achieve progress through short-term goal setting, achievement and rewards.
  • Let new changes drive other necessary operation alterations.
  • Encourage a culture of innovation from all personnel, at all levels.

Follow these steps when implementing changes within your facility. For more detailed information regarding instituting change within your own organization, please contact a Vanguard Resources representative.