Health Care Facility Managers: Are You Demonstrating Value to Your Customers?

June 25, 2013


Have you had trouble making a strong case about the value your facility management department brings to your health care facility?

With the release of the latest Benchmarking Health Care Facility Management Report (version 2.0), you have the opportunity to change this mindset very quickly. It was created by the Health Care Institute (a partner of the International Facility Management Association) in cooperation with the Canadian Healthcare Engineering Society and American Society for Healthcare Engineering.

The report collects maintenance and operations information for all kinds of medical facilities (from medical centers to acute care hospitals) that is measured and categorized in many areas, including engineering, construction, utilities, environmental services, real estate and property management.

Additionally, the report offers data on countless benchmarks based on the demographics of organizations by region, scope of services and the type of health care facility.

Facility managers can drill deeper into the data using adjusted patient discharge information (a common health care financial matrix). The goal: Evolving the perception of facility management services beyond expenses and toward economic statistics — think return on investment and cumulative cash flow — that really matter to executives.

The ultimate goal of the report: Improving the financial knowhow of facilities managers so they can assume a more active role in the movement toward accountable care organizations, groups of doctors, hospitals and other providers who team up voluntarily to give coordinated, high quality care to Medicare patients.

The Affordable Care Act has incorporated a triple-aim approach to these organizations, mandating that they improve patient experience and health and affordability.

Facility managers have the ability to influence a health care organization’s success or failure in making that transition, experts say.

Accounting For The Big Picture

The beauty of this benchmarking report, according to Todd Wilkening, a Minnesota-based facilities director and chairman of the Health Care Institute’s Benchmarking 2.0 Committee: Its ability to communicate the vital responsibilities they handle every day in terms that senior executives, distracted with many other big picture responsibilities, can understand.

Unfortunately, the survey isn’t cheap. If you aren’t a member of a participating organization (CHES, HCI or ASHE), the report costs $150. However, health care organizations can receive the report for free if they participate in the survey.

Because only aggregate data will be seen, confidentiality is always preserved. Plus, data can be uploaded online too.

For more information about the Health Care Facility Management Report, contact Vanguard Resources.