LOCATION

San Antonio, Texas

SITUATION

• Independent Living, Assisted Living and Skilled Nursing Senior Center
• 259 beds – 1.29 million sq. ft.
• Vanguard Resources provides plant operations and maintenance, security, capital project construction services.

RESULT

You don’t hear “not my job” at Air Force Villages anymore. Eighteen months ago, Vanguard Resources arrived at the large facility in San Antonio, bringing a staff trained to recognize the professionalism and dedication it takes to deliver excellent service. Now any resident or staff person can file a maintenance request, and receive an e-mail notification when work is completed. Now the facility shines with new preventative maintenance programs. And Vanguard Resources accepted financial stewardship for maintenance and security costs, implementing new bidding processes, new contractor relationships and thorough implementation of evening and weekend coverage to eliminate “after-hours” charges. Our customers are satisfied, the residents are safer and happier – Vanguard Resources is on the job.

TESTIMONIALS

“Vanguard Resources has made significant improvements to the entire Maintenance Department: from going “green”, to “live voices” that answer the phone. Our facilities are very lucky to have found a company like Vanguard Resources – we don’t consider them a contractor but a valuable part of the team!”

Lisa Skopal
Vice President Operations
Air Force Villages, Inc.